If you’ve never worked with an IT support company in Orlando before, it’s only natural to have some questions about it. What level of service do you need? What if you have remote workers? How quickly will you get support for your IT issues? While some answers will vary depending on your business’s size and unique needs, we’ve provided answers to some of the most common questions we see from business owners that are outsourcing their IT for the first time. Keep reading to find the answers you need!
Do I Need Data Security If I Have Antivirus Software?
Antivirus software provides your data with a layer of protection—a thin, relatively stagnant layer. But data security threats are constantly changing, and blocking viruses from attacking your computers is just one form of protection that your network needs. You should be using firewalls, DNS filtering, internet traffic analysis, remote access protocols, and more to help keep your network and the data it holds safe from cybercriminals.
Is It Necessary to Have 24/7 Protection?
Many businesses tend to take a reactive approach to IT, simply plugging holes and putting out fires when those problems arise. But this is not an effective strategy and ultimately results in a weak and vulnerable network. We take a proactive approach that monitors and protects your network 24/7, so we can help strengthen it, make it more efficient, and minimize downtimes for your business.
Will I Ever Actually Use a Helpdesk?
The answer to this will vary depending on your business size and the way that you operate. If you have a small business with only a handful of employees, our helpdesk might not be something you need very often. But if you’re a larger company, you might need more regular support; and for corporations with overseas employees, a 24/7 helpdesk may even be necessary. If you’re unsure whether or not this type of IT support is right for you, you can contact us to discuss your needs and how we can help.
How Can I Get IT Support for My Remote Employees?
As we approach the 2-year mark of the COVID-19 pandemic, this question is more relevant than ever before. Millions of employees in the United States continue to work from home at least some of the time, and this arrangement requires a different type of support than employees that are all in the office together. We can help set up your remote employees so that they can access your business network safely and securely, allowing them to work more efficiently when telecommuting. It’s time to acknowledge that, for many businesses, remote work won’t be just a temporary setup; we can create permanent, yet flexible solutions for remote workers so they can continue to provide exceptional productivity, no matter where they’re working from.
What Do My Employees Need to Know about Cybersecurity?
When considering cybersecurity, far too many businesses focus only on the technology they can use to protect their network. But the majority of data breaches and data loss are caused by some kind of human error—accidentally deleting a file, sharing files in an unsafe way, clicking links in phishing emails, etc. Your employees need to be properly trained on data security measures so that they’re less likely to make these costly mistakes. In addition to providing top-notch network security, we can also help to educate your employees on these matters to provide a much-needed layer of human protection around your valuable company data.
If you have any additional questions about finding the right level of IT support for your company, contact the Millennium Technology Group to discuss our flexible business IT solutions in Orlando.