Amid the pandemic, many businesses shifted to a more remote form of getting work done. Many workers were encouraged to work from home daily, and particular services shifted to a more socially distanced format. For many, IT support has done the same thing. An IT support services company in Orlando can easily tap into your system remotely to troubleshoot and fix many issues. Here are just a few ways that even remote IT services can help your business.
Lower Costs
Typically, remote services come at a lower cost than in-person visits. When you ask for an IT expert to come to your business to repair your issues, you’re typically going to be paying for their travel time as well as other possible fees. But remote services don’t come with travel time and expenses, so those costs aren’t tacked onto your IT bill at the end of the day. You can get the same high-quality service level and get your problems taken care of but at a lower cost.
Faster Response Times
In-person visits can also be a lot more challenging to schedule with your IT support provider. This is especially true in the current circumstances when service providers must take extra precautions to protect themselves and their customers from the spread of COVID-19. But your IT support company can often provide remote services much more quickly, and sometimes immediately.
Protecting People’s Health
As we already mentioned, service providers from all industries now take extra precautions when making in-person service calls. This helps to protect not only the technician but the customers they’re assisting. And while these precautions can help a great deal, no protection level effectively prevents the spread of germs as merely staying apart. If your problem can be handled remotely, why risk exposing your workers to an IT technician or the technician to an office full of employees? Remote services help keep everyone healthy, especially in these times.
Regular Maintenance
Remote services don’t just have to be used when a problem arises. If you have a regular IT service provider, they can also perform routine maintenance and updates to your software and business systems. This provides your company with more excellent stability and reliability from your technology and reduces the likelihood of downtime from a system failure. Don’t avoid having your systems adequately maintained simply because you don’t want technicians coming into your office at this time.
We can also help you upgrade to new software and integrate new technologies into your business efficiently, keeping your company ahead of the curve. We can perform installations and updates remotely, where needed, and walk you through operating the new technology via teleconferencing if required. Contact us and ask about our remote services to learn more.
If you’re looking for remote IT support services in Orlando, the Millennium Technology Group can help. Give us a call today, and we’ll get your systems operating at peak efficiency—all from a safe distance.