Many businesses rely on managed service providers (MSP) to provide essential support and development for their business IT. But sometimes, an MSP just might not work out for your business. Whatever the reason, if you feel like your managed service provider is missing the mark, it might be time to switch providers. Here are five signs that now might be the right time to do exactly that and find new managed IT services in Orlando.
You Don’t Trust Them
An MSP should have the knowledge and experience needed to provide you with regular recommendations regarding your business technology. But if you’re not confident enough in their skills and knowledge to take those recommendations, then it’s not going to be a successful relationship. Perhaps they made a recommendation in the past that went poorly for you, or maybe there’s just something about the things they’re suggesting that doesn’t feel like a good fit for you. The bottom line is that you need to trust your MSP, and if that’s not the case, it’s time to switch.
The Customer Service Is Lacking
A good MSP provides exceptional customer service every time you interact with them. One of the top factors in regards to IT customer service is responsiveness. How available is your MSP when you need their help? How quickly do they respond to you? And how quickly do they fix the problem? In addition to being quick and responsive, the people you interact with should be friendly and personable; you shouldn’t be made to feel like a burden any time you call them. Poor customer service, no matter how skilled the MSP, is still a good reason to part ways.
They’re Not Proactive
An MSP is not just an IT support line—and they shouldn’t be acting like one. Your MSP should be a trusted partner that handles your entire network, as well as your IT security needs. They should be proactive about monitoring and updating your technology, and not just troubleshooting problems when you call about them. They should be keeping you up to date on new technology recommendations, possible security issues, and more, so that you feel totally confident they have a finger on the pulse of your company’s technology. If they’re just reacting to problems, they’re not a true MSP, and you should find someone else.
Their Prices Keep Changing
A good MSP offers reliable, transparent, and consistent pricing. This isn’t a service that you pay more for the more you use; an MSP is committed to meeting your needs and fulfilling their duties no matter how many times they have to troubleshoot a computer problem for your employees. If they’re not transparent in their pricing and keep slapping you with extra fees any time you actually use their services, it’s time to walk away.
Ultimately, if you’re unhappy with your MSP for any reason, then it’s time to start looking for a new IT support company in Orlando. If you’re in the market for a new MSP, contact the Millennium Technology Group today, and let us show you how we can become a long-term partner for your company’s IT needs.